National Retail Awards


Major Sponsor

National Retail Awards sponsor Klarna

Another year done and dusted. Let's find out who our winners were.

Winners Announcement

Our Judges

Brian Walker Corporate

Brian Walker

CEO, Retail Doctor Group
As the principal and founder of Retail Doctor Group® in the Australasian and Asian market place, Brian brings considerable senior experience gained in the specialty retail, franchising and shopping centre sectors through line management, consulting, advisory and board roles. Brian is a leading media commentator on retail issues, regularly appearing on ABC, Channel 9 News, A Current Affair and Channel 7 Today Tonight.
School of Advertising, Marketing and PR Staff and Students Opposite U-Block Gardens Point Campus

Prof. Gary Mortimer

Queensland University of Technology
Professor Gary Mortimer is a Professor of Marketing and Consumer Behaviour at the QUT Business School. Prior to joining QUT, Professor Mortimer spent over 20 years working with some of Australia's largest general merchandise and food retailers. He is an active researcher in the areas of food retailing, retail operations and shopping behaviour. Gary often shares his expertise across television, print and radio media.

Fran Ereira

Klarna Country Head Australia & New Zealand
Fran Ereira, is a leader in the digital retail, finance and payments industry offering transparent, responsible and fairly priced consumer finance products. Fran has over 20 years experience within senior roles at some of Australia’s most prominent retail and technology companies including The Walt Disney Company, Sheridan, Temando and eWave. She puts customers at the centre of everything and ensures she’s always delivering value and striving to create mutually beneficial outcomes.
Yvonne Williams web

Yvonne Williams

Director of Training, National Retail Association
Yvonne has over 15 years’ experience in managing learning and development and training teams as well as developing and delivering training programs within the VET and retail sector. Through the implementation of innovative initiatives, Yvonne is committed to the continuous improvement of customised training services and the development of retail career pathways and skills.

Peter Knock

Non-Executive Director, Specialist Advisor & Mentor
As a senior retailer with rich industry experience in omnichannel, cultural and digital transformation, Peter is passionate about finding innovative ways to advance growth initiatives. Peter has elevated business performance and results in a variety of retail and business environments by leading transformational changes in culture, e-commerce, marketing, merchandising and business development.
Tora Brophy

Tora Brophy

Retail Lead, Google
Tora Brophy is a Direct to Consumer specialist with 10 years’ industry experience across the eCommerce and Retail sector. Starting his career on the shop floor, Tora has progressed to lead complex eCommerce and physical retail strategies for multiple global brands across Australia and New Zealand. Tora’s career journey has taught him to keep the customer at the centre of all decisions, and the value of creating winning team environments where everyone gets better together.

Edwina Morgan

General Manager, Salvos Stores
With over 17 years retail experience across Australia and the UK, Edwina is people focussed and passionate about the customer journey and understands that customer insights drive a better customer experience. Since joining the retail arm of the Salvation Army in 2011, Edwina has worked across multiple roles including Area Manager, Regional Manager, Senior Project Lead and is now Head of Customer and Strategy for Salvos Stores.

Grant Arnott

Co-Founder, Click Frenzy Publisher, Power Retail
Grant has in the business of editing and publishing targeted business media for more than two decades. His publication, Power Retail, focuses on generating quality insights and resources for e-commerce professionals. His mission is to stimulate the growth of e-commerce in the Australian market, assisting retailers with data, content and insights plus driving the e-commerce agenda.

Alex Van Diggelen

National Loss Prevention Services Manager, Myer
Alex is career retailer with over 25 years of management experience with iconic Australian retailers such as Target, Officeworks and Myer. Having held various roles such as Sales Assistant, Store Manager, Operations Manager and Project Manager, he is currently the National Loss Prevention Services and Security Manager for Myer. Alex also leads Myer’s RFID strategy and operations, and is a member of a number of groups such as the Australian RFID Coalition Group, the National Retail Association Crime Committee and various Police and Counter-Terrorism committees.

Natasha Ritz

Co-Founder, ARNA Online
Natasha is first and foremost a storyteller, she has a love of retail, marketing and creating amazing customer experiences through bold and challenging narratives. Natasha has sat on both sides of brand management with experience both in-house and within agencies. She has created hundreds of campaigns for fashion, beauty, lifestyle and tech brands across Australia and New Zealand and worked in environments from startup right through to enterprise. In April 2019, Natasha and her sister, Arianne, launched their own business ARNA with the purpose to empower women to make bold decisions. ARNA looks to challenge the narrative around women in leadership, equal pay and changing the way women are seen in society. In 2020 Natasha is taking ARNA across the globe and share amazing stories that revolutionise women’s roles in business and leadership.
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